Frequently Asked Questions
What type of service do you provide?
We provide armed and unarmed guards, mobile patrols, fire watch, emergency response, event security, and standing posts — all fully licensed and tailored to your needs.
We provide armed and unarmed guards, mobile patrols, fire watch, emergency response, event security, and standing posts — all fully licensed and tailored to your needs.
What is the benefit of using contracted security services?
Contracted security gives you access to licensed, professionally managed guards without the hassle of hiring or supervision. We handle staffing, training, and compliance — while you stay focused on your business.
Contracted security gives you access to licensed, professionally managed guards without the hassle of hiring or supervision. We handle staffing, training, and compliance — while you stay focused on your business.
What areas do you serve in California?
We cover Los Angeles, San Francisco, Sacramento, and most surrounding regions. Let us know where you are — we likely serve it.
We cover Los Angeles, San Francisco, Sacramento, and most surrounding regions. Let us know where you are — we likely serve it.
Can your company provide armed and unarmed security officers?
Yes. We provide BSIS-certified armed and unarmed officers tailored to your needs, whether you require deterrence, visibility, or discreet protection.
Yes. We provide BSIS-certified armed and unarmed officers tailored to your needs, whether you require deterrence, visibility, or discreet protection.
Do you offer an alternative to foot patrol?
Yes. We provide vehicle patrols, bike patrols, and fixed posts depending on your property layout and risk level — all customized to your site.
Yes. We provide vehicle patrols, bike patrols, and fixed posts depending on your property layout and risk level — all customized to your site.
Can you secure multiple properties under one contract?
Yes. We specialize in multi-site coverage with centralized management, consolidated billing, and a single point of contact.
Yes. We specialize in multi-site coverage with centralized management, consolidated billing, and a single point of contact.
Can I request the same guard for every shift?
Yes. When consistency matters, we’ll do our best to assign the same officer to your site to ensure familiarity and stability.
Yes. When consistency matters, we’ll do our best to assign the same officer to your site to ensure familiarity and stability.
Can a security officer be in plain clothes instead of a uniform?
Yes. For discreet assignments, we offer plainclothes officers trained to blend in while maintaining full security awareness and response readiness.
Yes. For discreet assignments, we offer plainclothes officers trained to blend in while maintaining full security awareness and response readiness.
Do you provide metal detectors?
Yes. We can supply and operate hand-held or walk-through metal detectors for secure entry screening at events or controlled sites.
Yes. We can supply and operate hand-held or walk-through metal detectors for secure entry screening at events or controlled sites.
Do you have bilingual security officers?
Yes. We have bilingual officers available, including English-Spanish. Let us know your needs and we’ll match the right officer to your site.
Yes. We have bilingual officers available, including English-Spanish. Let us know your needs and we’ll match the right officer to your site.
Is your company licensed and insured?
Yes — we are fully licensed and insured in the state of California, with all required coverage including general liability, workers’ compensation, and client-specific endorsements.
Yes — we are fully licensed and insured in the state of California, with all required coverage including general liability, workers’ compensation, and client-specific endorsements.
What type of uniform do you have?
Our officers wear clean, professional uniforms customized to your environment — standard, soft-look, or tactical — all with company branding and visible ID.
Our officers wear clean, professional uniforms customized to your environment — standard, soft-look, or tactical — all with company branding and visible ID.
How much experience do your security officers have?
Many of our officers have years of experience and backgrounds in law enforcement, military, or high-risk private sector security. Every guard is BSIS-certified and site-trained.
Many of our officers have years of experience and backgrounds in law enforcement, military, or high-risk private sector security. Every guard is BSIS-certified and site-trained.
What training have your security officers undergone?
All officers complete BSIS-required training. Many are also certified in AVADE® de-escalation, CPR/First Aid, and emergency response protocols.
All officers complete BSIS-required training. Many are also certified in AVADE® de-escalation, CPR/First Aid, and emergency response protocols.
What requirements do you have for your armed and unarmed security officers?
All guards are BSIS-licensed. Armed officers complete firearm certification, range qualifications, psychological screening, and background checks.
All guards are BSIS-licensed. Armed officers complete firearm certification, range qualifications, psychological screening, and background checks.
How do you ensure guard accountability and performance?
We use GPS tracking, supervisor check-ins, and real-time digital reporting to monitor every shift and respond immediately if needed.
We use GPS tracking, supervisor check-ins, and real-time digital reporting to monitor every shift and respond immediately if needed.
Do your guards carry communication devices?
Yes. All guards carry phones or radios for fast communication with supervisors, clients, and dispatch at all times.
Yes. All guards carry phones or radios for fast communication with supervisors, clients, and dispatch at all times.
Will I receive incident reports or daily activity logs?
Yes. You’ll receive digital reports documenting all activity, patrols, and any incidents — timestamped and customized to your needs.
Yes. You’ll receive digital reports documenting all activity, patrols, and any incidents — timestamped and customized to your needs.
Are your guards trained to handle medical emergencies or de-escalation?
Yes. Many guards are certified in AVADE® de-escalation and CPR/First Aid. We’re trained to act fast and responsibly under pressure.
Yes. Many guards are certified in AVADE® de-escalation and CPR/First Aid. We’re trained to act fast and responsibly under pressure.
Do you offer 24/7 service and supervision?
Yes. Our management and dispatch team are available 24/7 to support your site at all times.
Yes. Our management and dispatch team are available 24/7 to support your site at all times.
What happens if the guard gets injured? Or if something happens to my property?
We carry full insurance and respond immediately in the event of any incident. You’re protected — and never left dealing with it alone.
We carry full insurance and respond immediately in the event of any incident. You’re protected — and never left dealing with it alone.
Can you provide emergency or last-minute coverage?
Yes. We’re available 24/7 and can often mobilize guards quickly when urgent needs arise.
Yes. We’re available 24/7 and can often mobilize guards quickly when urgent needs arise.
Can I make changes to my schedule or coverage after services start?
Yes. We’re flexible. Just contact our team and we’ll update your coverage quickly.
Yes. We’re flexible. Just contact our team and we’ll update your coverage quickly.
How are rates determined?
Rates depend on service type, hours, location, and any special requirements. We provide clear, custom quotes with no hidden fees.
Rates depend on service type, hours, location, and any special requirements. We provide clear, custom quotes with no hidden fees.
Do you provide discounts?
Yes. We offer discounts for long-term contracts, multi-site coverage, and select industries. Contact us and we’ll create a plan that fits your needs and budget.
Yes. We offer discounts for long-term contracts, multi-site coverage, and select industries. Contact us and we’ll create a plan that fits your needs and budget.
Do you charge taxes or any additional fees?
No hidden fees. Our quotes are all-inclusive. Sales tax typically doesn’t apply, and we’ll always clarify anything upfront.
No hidden fees. Our quotes are all-inclusive. Sales tax typically doesn’t apply, and we’ll always clarify anything upfront.
When can I pay for your service?
We offer flexible billing options — typically invoiced weekly or monthly. Short-term or urgent jobs may require upfront payment.
We offer flexible billing options — typically invoiced weekly or monthly. Short-term or urgent jobs may require upfront payment.
I’m not good with computers — can I order over the phone?
Absolutely. Call us at 888-251-6607 and we’ll take care of everything by phone — no forms, no hassle.
Absolutely. Call us at 888-251-6607 and we’ll take care of everything by phone — no forms, no hassle.
Why should I hire your company for my security needs?
Because we make security reliable, responsive, and easy. Our BSIS-certified guards are backed by real-time reporting, supervision, and 24/7 management. When results matter, we’re the team to trust.
Because we make security reliable, responsive, and easy. Our BSIS-certified guards are backed by real-time reporting, supervision, and 24/7 management. When results matter, we’re the team to trust.
*Information provided above is subject to change based on policy, availability, or site requirements. For the most accurate and up-to-date details, please contact our team directly.