Medical offices and facilities, whether large or small, require prime safety and security services. Our specialized team and trained experts are committed to being the community’s responsive security service partner. When it comes to protecting a healthcare facility’s patients, property, staff, information, and brand, healthcare security directors and executives can trust Premier Nationwide Security Services. We not only patrol the premises but also observe and report any activity that may be deemed suspicious, unauthorized, or unsafe. We want hospitals and other facilities to remain safe places where patients can receive the care that they deserve.
We Welcome, Help, and Protect
Our flexible approach allows us to tailor our security solutions to the needs and requirements of each healthcare facility. Our key goal is to provide healthcare providers, especially hospitals, with an all-encompassing security solution that helps them operate proficiently with protection. We stop at nothing to ensure the security of the facility without compromising its inviting atmosphere. Our experience, thorough training, and proactive supervision represent our careful balance of customer service and security. Our officers are appropriately dressed in quality business clothing or traditional police/military uniforms to keep an approachable presence. They assist patients, staff, physicians, and other individuals with directions through any possible means, including monitoring and restraining intoxicated, violent patients or visitors; investigating and documenting incidents, and providing necessary liaison between local law enforcement agencies and hospital staff.
Extra Care Included
The Premier Nationwide Security Services team assists in instances of violence and aggression when for various reasons patients are, out of control, often medically induced, and posing a danger to themselves, staff, or to other patients.
Aside from that, our team deals with anti-social or aggressive behaviors from individuals like skateboarders and cyclists. They also address issues like public drunkenness or other problems related to those who are under the influence of various substances in addition to minor acts of vandalism and patients with challenging behaviors or confusion.
Premier Nationwide Security Services deal with missing patients and anyone who is experiencing a welfare or safeguarding need. They assist with any criminal acts such as threats that occur on-site and any menacing activity like thefts, criminal damage, or other forms of complicated conduct.
Different Training Processes
Healthcare security is a unique sector and exceptional in its challenges and legal framework. The way we train healthcare officers is quite different. You cannot simply transpose a typical or professionally qualified security officer to a healthcare role without intensive, additional training. The fundamentals of patrolling, arresting, and addressing criminal activity are much the same, but with healthcare comes all the variables of mental health, deprivation of liberty, and the fact that healthcare security involves onsite operations which are open to the public.
Some patients may act out or present challenging behavior, but we have to bear in mind that they might be misbehaving because of an illness or condition. So, we must be mindful of their human rights and compliance with safeguarding, dignity, confidentiality, and the Mental Health Act.
Training and Development
We honestly believe that well-trained professionals provide quality service and satisfied customers. We promote this with our in-house certified instructor for BLS for Healthcare Providers, First Aid, and CPR. With new employee onboarding, we integrate a new employee with the customer’s company and its culture, as well as providing a new hire the tools and information needed to become a productive member of the team.
Our Security Personnel Are Trained in the Following but Not Limited To.
- BLS For Healthcare Providers
- Regulatory and accreditation compliance, including CMS, HIPAA, OSHA, EMTALA, TJC, DNV, CIHQ, & NFPA
- Onboarding Orientation
- Workplace violence preparedness
- Fire Safety
- Post Instructions
- Standard Operating Procedures
- Handcuffs/Gel Pepper Spray Qualification
- AVADE Training
- Other Specialized Training
Our team takes a proactive approach in 4 D’s:
Deterrence comes in the form of training, awareness, barriers, and strong internal controls.
We can detect any suspicious activities through electronic monitoring systems, such as alarms and closed-circuit television (CCTV), and aware personnel.
We create delays in criminal activity by setting up barriers, such as locks, security intervention, and most importantly multiple layers of protection, also known as Defense-in-Depth.
Our security measures and procedures will deny any form of criminal activity or unwanted incidents from happening in your facility.
As We Aim for Better Customer Security, Our Healthcare Security Officers Provide the Following Services:
- Acting with restraint, not allowing emotions to dictate actions and/or reactions
- Being alert for suspicious activity
- Enforcing the rules and regulations of the hospital
- Enforcing access to the property and regulation of equipment
- Evaluating a situation and taking appropriate steps to resolve it in a professional manner
- Gathering, compiling, recording, and reporting security or safety hazards
- Monitoring activity in and around an assigned area
- Monitoring a given situation until completed
- Protecting and assisting the people; controlling the security of the area
- Providing traffic control, when necessary
- Responding appropriately to routine and emergencies promptly
- Supervising at-risk patients as needed
- Treating all information as confidential and respecting everyone’s right to privacy
- Using necessary force, as appropriate to the situation
Would you like to know more about our Healthcare Security services in California? Do not hesitate to get in touch with us via phone call or send us an online message.